Eligibility for Returns
To be eligible for a return, the item must:
- Be unused, unworn, and in the same condition as you received it.
- Be in the original packaging with all tags attached.
- Include proof of purchase (receipt or order confirmation).
Timeframe for Returns
You must initiate your return within [insert number, e.g., 30 days] of receiving your order.
Non-Returnable Items
Certain items cannot be returned, including:
- Gift cards.
- Personalized or custom-made products.
- Sale or clearance items (unless defective).
- [List any other non-returnable items, e.g., perishable goods or hygiene-related products].
How to Request a Return
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Contact Us
Email us at [Customersupport@kepishop.com] or call us at [03333727571] to request a return authorization. -
Return Shipping
- You are responsible for the cost of return shipping unless the item is defective or we made an error.
- Use a trackable shipping method to ensure the safe return of your item.
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Inspection
Once we receive your returned item, we will inspect it and notify you of the status of your refund or exchange.
Refunds
If your return is approved:
- Original Payment Method: We will process the refund to your original payment method within [e.g., 5-10 business days].
- Shipping Fees: Original shipping costs are non-refundable.
- Partial Refunds: Certain items may be eligible for partial refunds if they show signs of use or damage.
Exchanges
If you received a defective or damaged item, we are happy to offer an exchange. Contact us at [Customersupport@kepishop.com] to arrange for a replacement.
Late or Missing Refunds
If you haven’t received your refund after the processing timeframe:
- Check your bank account or payment method.
- Contact your credit card company; it may take additional time to post the refund.